Interview with Rory Fatt

NEW: This interview discusses how to provide excellent customer service while maintaining a positive environment with happy, loyal employees. Learn the secrets of why health and safety needs to be included in  your business plan. Although this interview focuses on the restaurant industry, the conversation and tips apply to any organization. The interview is divided into 4 sections. Click each video box to hear the radio interview. The following areas are discussed. Miracle on the Hudson - How training, trust and teamwork saved the day; The positive affect to an organization when you build trust and teamwork through training, coaching and mentoring; choose your attitude - building a positive environment; Getting your staff on board; Effective delegation; the importance of coaching and mentoring; cultivate the "Diamonds in the Rough"; reduce turnover and build loyalty; learn from your mistakes, taking responsibility and ownership; Reduce turnover while building loyalty; The Magic Thought "Can't Happen to Me" - the importance of including health and safety into your present business practices.

Dear Fellow Restaurateur, Tired of working too hard for too little? Tired of shelling out money to advertising salespeople for ineffective advertising? Tired of spending your hard earned money on ineffective and unproven marketing strategies? See www.roryfatt.com,  for details. In the meantime, listen to the following interview with Judy Dulovic, CHRP author of The Magic Thought "Can't Happen to Me."